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VIP to Offer Solution for Managing Field Services
VIP, the leader in providing solutions to the beverage industry, is teaming up with Metrix LLC, the industry leader in solutions for managing field services. By partnering with Metrix, VIP can offer an excellent and integrated solution to service and manage equipment assets. Distributors having field service technicians will benefit from the combination of VIP’s extensive experience in the beverage industry with Metrix’s equally extensive experience in developing software for managing field services.
Besides Metrix’s leading position in field service solutions, VIP chose to partner with Metrix because of the flexibility of their M5 system, and their understanding of the benefits mobile automation, according to Ed Browning of VIP. The flexibility of their M5 system allows VIP to easily adapt the system to the unique requirements of the beverage industry. Mobile automation is especially crucial for beverage distribution and vending operations because of the heavy use of route vehicles to sell and deliver products. “Our distributors will love the Metrix Mobile solution which will automate their service routes and provide real-time data updates allowing service managers to quickly and easily assess the status of their techs and service activities in the field,” said Browning.
Transactions that the software handles include:
- Dispatching and tracking of field service technicians.
- Receiving, moving, and transferring of equipment.
- Installing and removing equipment.
- Prepping and refurbishing equipment
- Purchasing, tracking, and replenishing parts.
- Generating and tracking work orders.
- Billing.
- Tracking customer service contracts.
According to Scott Guckenberger, Metrix Strategic Partner Manager, “Our relationship with VIP will provide a powerful service management solution that has no equal in the marketplace. Together we’re offering beverage companies a huge strategic advantage and a way to improve their bottom line from the day one of using the software”.
About Metrix
Metrix creates full suite software applications for field service, scheduling, dispatch warranty management, reverse logistics and mobile solutions and is available as an enterprise or cloud-based platform. Metrix software delivers competitive advantage to its clients by helping increase customer satisfaction, service response times, real-time warranty management, customer support, and overall service center profitability. Because Metrix has over 30 years of experience, innovative companies with critical service requirements like Pepsi Cola of Madison, Ingenico, Olympus, Cubic, Ericsson and IMAX, count on Metrix to automate their complex service processes. From total end-to-end service management solutions to individual components, Metrix has the right application for virtually any sized service automation requirement. Visit their website at www.metrix.com for more information.
For more information on VIP's Partnership with Metrix and the VIP Route Accounting System contact our sales group today at sales@vtinfo.com.