CAREERS

Job Location: Colchester, Vermont or Ottawa, Ontario

Job Type: Full Time Hybrid w/ flexible schedule

VIP is seeking an experienced Database Engineer to work on the creation of new, enterprise-level systems as well as the maintenance of existing infrastructure. We are looking for a motivated self-starter who enjoys collaboration and innovation.

Primary Responsibilities:

• Ensure database security, integrity, stability and system availability
• Profile server resource usage and optimize as necessary
• Maintain database backup and recovery infrastructure
• Assist in monthly database server maintenance and upgrades
• Create, maintain and optimize complex SQL scripts and stored procedures
• Follow (and if necessary, refine) in-house coding standards
• Troubleshoot/bug-fix SQL scripts
• Support application development staff with database design and implementation
• Use database code repositories for change management
• Assist in compliance efforts to include reporting, auditing and implementation

Requirements:

• Minimum of 4 years of solid relational database experience
• Minimum of 4 years working with MS SQL Server
• Ability to function well in a fast-paced, dynamic environment with competing priorities
• Ability to manage all the stages of database development
• Ability to understand and enhance complex database models
• In-depth knowledge of referential integrity constraints and indexing
• Knowledge of Snowflake and DB2 is a plus
• Strong communication skills, both written and verbal
   

All full time job offers are contingent upon passing a pre-employment drug screening and background check.

Job Location: Colchester, Vermont

Full time w/ hybrid WFH schedule

VIP is looking for an Accounting Software Support Specialist. In this role, you will support customers using the VIP Route Accounting System with their accounting and financial reporting needs. You will be assisting beverage distributors and soda bottlers across the country with interpreting accounting transactions and analyzing financial reports for accuracy. Through these efforts you will develop strong and lasting relationships with customers by boosting their success with our system. This is not the typical accounting position. If you are interested in using your accounting skills in a technical, customer-facing role, this could be the job for you!

Primary Responsibilities:

• Learn the ins and outs of VIP’s financial applications and teach customers how to use them 
• Follow up directly with customers by email and phone
• Respond promptly to customer inquiries in a professional manner
• Obtain and evaluate all relevant information to handle and resolve customer complaints
• Direct requests and unresolved issues to the designated resource
• Serve as liaison between the customer and various internal departments
• Record details of inquiries, comments, complaints, transactions as well as actions taken towards resolution

Requirements:

• A strong understanding of accounting and bookkeeping concepts
• Must be highly organized and detail oriented
• Effective communication skills, both written and oral
• Self-motivated with the ability to work both independently and a team player
• Ability to multi-task and handle multiple projects and customers
• A desire to learn new technologies and provide innovative ideas in the implementation of them
• College degree and at least one year of customer service experience preferred
• Knowledge of beverage distribution is a plus!

All full time job offers are contingent upon passing a pre-employment drug screening.

Job Location: Colchester, VT

Full time w/ hybrid WFH schedule

VIP is looking for an entry-level Customer Support Specialist to join our support team.  The successful candidate must enjoy working with others, be a fast learner, and enjoy a fast-paced environment.  We are looking for an enthusiastic individual who will be committed to customer satisfaction.   

Primary Responsibilities:

• Work directly with customers either by phone, chat, email or video call
• Respond promptly to customer inquiries in a professional manner
• Handle and resolve customer issues by obtaining and evaluating all relevant information 
• Direct requests and unresolved issues to the designated resource
• Serve as liaison between the customer and various departments
• Keep records of customer interactions and transactions in help desk ticketing system
• Record details of inquiries, comments and issues as well as the details of actions taken
• Follow up on customer interactions to ensure their satisfaction in the resolution

Requirements: We are looking for someone with the following skills & strengths.  We'll train you on the rest!

• Excellent communication skills - verbal & written
• Attention to detail and accuracy
• Able to maintain data confidentiality
• Reliable & dependable
• Able to multitask under pressure

All full time job offers are contingent upon passing a pre-employment drug screening and background check.

Job Location: Colchester, VT

VIP is looking for a Software Support Specialist to join our RAS (Route Accounting System) Customer Support Team.  The successful Software Support Specialist must enjoy working with others, be a fast learner, have excellent technical diagnostic skills, and enjoy a fast-paced environment.  We are looking for an enthusiastic individual who can handle multiple tasks and be committed to customer satisfaction.  Knowledge of the distribution industry is a plus. 

Primary Responsibilities:

• Work directly with customers by email or phone
• Respond promptly to customer inquiries in a professional manner
• Obtain and evaluate all relevant information to handle and resolve customer complaints
• Direct requests and unresolved issues to the designated resource
• Serve as liaison between the customer and various internal departments
• Record details of inquiries, comments, complaints, transactions as well as actions taken towards resolution
• Follow up on customer communications and interactions

Requirements:

• Excellent communication skills - verbal & written
• Strong ability to analyze and solve problems
• Attention to detail and accuracy
• Detail oriented and ability to maintain data confidentiality
• Reliable & dependable
• Ability to multitask under pressure
• College degree and at least one year of customer service experience preferred

All full time job offers are contingent upon passing a pre-employment drug screening and background check.

Job Location: Colchester, VT

Full time w/ hybrid WFH schedule

The role of Data Quality Analyst is integral in our rapidly growing company.  This is an excellent opportunity for intelligent, outgoing, and motivated self-starters seeking rapid professional development and acquisition of new business skills.  Your primary responsibilities will be working closely with internal and external users to maintain the quality of VIP’s master retailer database and aligning customer sales data to that retailer universe.  As this data is central to the operation of our clients’ businesses, you will need to bring a high level of attention to detail and willingness to find solutions to problems in a systematic and efficient way. 

Ideal candidates for this entry-level position will understand the importance of building and maintaining relationships with our customers.  Successful candidates must also work well both individually as well as part of a team to accomplish shared goals.

Primary Responsibilities:

• Populate and maintain alcohol retailers and account attributes in the internal retailer database based on a set of established business rules
• Align wholesaler account details to internal retailer database
• Validate and ensure data quality and accuracy on an ongoing basis

Requirements: 

• History of solid employment
• Strong analytical and reasoning skills to assess and implement information from multiple resources
• Clear communication skills
• Self-organization to meet daily, weekly and monthly responsibilities, both to the company and the customer
• Strong computer skills and knowledge of working with spreadsheets (Excel)
• College degree preferred but not required

All full time job offers are contingent upon passing a pre-employment drug screening and background check.

Job Location: Colchester, VT

Full time w/ hybrid WFH schedule

The VIP Accounting Department has an immediate opening for an Accounts Receivable Administrator.  We are seeking a seasoned professional with a working knowledge of in managing Accounts Receivable. The ideal candidate for this role will be highly organized and have the ability to learn quickly and work independently. The Accounts Receivable Administrator must also have the ability to communicate effectively with customers and fellow employees.

Primary Responsibilities:

• Perform daily cash management duties, such as processing and recording of bank deposits
• Monitor customers with past due balances and contact them via telephone, email, and mail to resolve outstanding balances while strengthening and growing your relationship with them.
• Respond to customer inquiries and invoice requests
• Verify discrepancies and resolve clients’ payment concerns
• Perform day to day financial transactions, including verifying, posting and recording accounts receivables’ data
• Assist in streamlining the accounts receivable process by identifying areas for performance improvement
• Additional accounting/administrative tasks as assigned

 Desired Skills & Requirements:

• 2 years of work experience in Accounts Receivable
• Hands-on experience with Excel
• Proficiency with Google Drive
• Familiar with NACHA rules and guidelines
• Excellent organizational skills and attention to detail
• Strong data analysis skills
• Ability to learn quickly and work well independently 
• Strong communication skills
• Solid understanding of basic accounting principles, fair credit practices and collection regulations
• Accounting degree is a plus

 All full-time job offers are contingent upon passing a pre-employment drug screening and background check.

Job Location: Colchester, VT

We are seeking a Lead Daycare Teacher to join our team at Roots!  For 30 years the Roots Child Development Center has been nurturing infants, toddlers, and preschoolers in Colchester, VT.  It is our mission to provide each child with a high quality, educational, play-based program that will foster their individual creativity and curiosity.  We strive to create a safe and inclusive learning environment where everyone feels that their needs are valued and understood.

Roots is housed within the headquarters of Vermont Information Processing and is attended by the children of VIP employees, ranging in age from 6 weeks to 5 years.  Full time employees of the daycare receive all of the same benefits as the rest of the company, making our total compensation package unmatched by other centers!  VIP prioritizes a healthy work/life balance and is thoroughly invested in the health and well being of their employees.

Primary Responsibilities:

• Develop age-appropriate lessons and activities that promote and support the building of social skills, practical capabilities and self-esteem.
• Collaborate with lead teachers to supervise, guide and encourage childrens’ learning and development.
• Organize nap and snack hours and supervise children to ensure their safety at all times.
• Communicate with parents regularly on their child’s day to day progress.
• Maintain a clean and tidy classroom consistent with health and safety standards.

Desired Credentials:

• 1-2 years of childcare experience (preferably with children under age 5)
• Associate Degree in Early Childhood or Human Development, Elementary Education or Child & Family Services is preferred, but a greater amount of work experience may be an acceptable substitution.

Our benefits are unmatched and include 3 weeks of paid time off, 6 paid holidays, 4 paid floating holidays, 6 weeks of paid maternity leave, 2 weeks of paid parental leave, quality, affordable health insurance, employer-sponsored health savings account, generous employer-funded retirement account (no employee contributions required), paid professional development training hours and MORE!

All full time job offers are contingent upon passing a pre-employment background check.

To apply follow the link below OR simply reach out to careers@vtinfo.com

Job Location: Holland, MI

Job Type: Full Time Hybrid w/ flexible schedule

We are seeking a talented and motivated Account Manager to join our eoStar division.  As an Account Manager, you will play a pivotal role in building and maintaining strong relationships with our valued clients. Your primary responsibility will be to serve as a trusted advisor, ensuring client satisfaction, driving the adoption of our route accounting software, and identifying opportunities for upselling and cross-selling. You will collaborate closely with our sales, implementation, support, and development teams to deliver exceptional customer experiences and achieve business objectives.

 Primary Responsibilities:

• Develop and nurture long-term relationships with assigned accounts, understanding their unique business needs, goals, and challenges
• Serve as the main point of contact and trusted advisor for clients, providing ongoing support, guidance, and proactive communication
• Collaborate with internal teams to ensure successful onboarding, implementation, and adoption of our route accounting software
• Escalate and help resolve customer issues by taking ownership of technical issue escalation, responding in a timely manner, and working with cross-functional teams to understand root causes and remediation plans to address client issues
• Conduct regular business reviews to assess client satisfaction, address concerns, and identify opportunities for growth
• Identify and capitalize on upselling and cross-selling opportunities within existing accounts
• Participate in industry events, trade shows, and conferences to promote our route accounting software and generate leads
• Maintain accurate and up-to-date account records and activity reports using CRM software
• Facilitate agreement renewals

Requirements:

• Bachelor's degree in Business, Marketing, or a related field (or equivalent work experience)
• 2 years work experience as an Account Manager, Sales Representative, or similar customer-facing role
• Experience in the software industry, preferably in the route accounting or supply chain domain, is highly desirable
• Strong interpersonal and communication skills, with the ability to build rapport and credibility with clients at all levels
• Excellent negotiation and persuasion abilities to drive upselling and cross-selling opportunities
• Demonstrated ability to manage multiple accounts simultaneously while maintaining attention to detail
• Analytical mindset with the ability to identify client needs, propose solutions, and drive measurable results
• Familiarity with CRM software and sales tools for managing customer relationships
• Self-motivated and results-oriented, with a track record of meeting and exceeding sales targets
• Willingness to travel occasionally for client meetings and industry events
   

All full time job offers are contingent upon passing a pre-employment drug screening and background check.