CAREERS

Location: Colchester, VT

 VIP is looking for a Software Support Specialist to join our Customer Support Team.  The successful Software Support Specialist must enjoy working with others, be a fast learner, have excellent technical diagnostic skills, and enjoy a fast-paced environment.  We are looking for an enthusiastic individual who can handle multiple tasks and be committed to customer satisfaction.  Knowledge of the distribution industry is a plus. 

Job Responsibilities:

• Deal directly with customers either by phone, electronically, or face to face
• Respond promptly to customer inquiries in a professional manner
• Handle and resolve customer complaints
• Obtain and evaluate all relevant information to handle inquiries and complaints
• Direct requests and unresolved issues to the designated resource
• Serve as liaison between the customer and various departments
• Keep records of customer interactions and transactions
• Record details of inquiries, comments and complaints
• Record details of actions taken
• Communicate and coordinate with internal departments
• Follow up on customer interactions

Job Requirements:

• Excellent communication skills - verbal & written
• Strong ability to analyze and solve problems
• Attention to detail and accuracy
• Detail oriented and ability to maintain data confidentially
• Reliable & dependable
• Ability to multitask under pressure

All full time job offers are contingent upon passing a pre-employment drug screening and background check.

* This position will require you to work onsite at our Colchester VT headquarters once state health guidelines determine that this is safe for everyone once again.  Until then, remote work is an option for this position due to the COVID-19 pandemic.

Location: Colchester, VT

We are seeking a mid-level .NET Application Developer to work on the creation of new, enterprise level applications as well as the maintenance of existing applications. We are looking for a high energy, self-starter who loves to create usable applications in an individual or team environment.

Requirements: 

• 2+ years of software development experience
• Able to write re-usable, modular C#, .Net/.Net Core/MVC and JavaScript code
• Experience with jQuery, Bootstrap, HTML, CSS frameworks
• Understanding of OO design patterns and SOLID principles
• Knowledge of relational and non-relational data stores
• Experience building RESTful APIs with proper documentation and scalability in mind
• Experience consuming RESTful APIs and Web services to integrate web applications with server side systems
• Knowledge of web and API design principles, patterns and best practices
• Continuously broaden and deepen your skill set to solve new technical challenges
• Bachelors Degree in Computer Science or similar major

Desired Skills: 

• Experience with ASP.NET
• Experience with SQL Server and DB2
• Knowledge of development and deployment tools; Jira, Git, Visual Studio, Jenkins, Swagger

All full time job offers are contingent upon passing a pre-employment drug screening and background check.

* This position will require you to work onsite at our Colchester VT headquarters once state health guidelines determine that this is safe for everyone once again. Until then, remote work is an option for this position due to the COVID-19 pandemic.

Location: Colchester, VT

VIP is seeking a Warehouse Management Software Implementation Specialist to join the Installation Team. You’ll have hands-on project management, direct relationships with existing and new customers, and the ability to enhance our growing software packages.

Responsibilities

• Learn how to install, use and set-up the various components of VIP Solution Packages and Software
• Successfully understand VIP Software with relationship to Warehouse Management
• Installation includes: Preparatory data conversion, hardware set-up with process improvement focus
• Training includes: on-site support during installation, as well as post-installation support with process improvement focus
• Provide excellent support and customer service to existing customers to include trouble-shooting issues, emphasizing training components, managing on-site software upgrades, and communicating with Customer Support, as well as providing feedback to Development Teams

Requirements

• Warehousing and Logistics experience preferred
• Operational improvement experience and focus
• Knowledge of beverage distribution or food distribution is a plus!
• Experience and understanding in inventory control, distribution and routing
• Effective communication skills, both written and orally
• Provide effective teaching and training in a resourceful way
• Self-motivated with the ability to work independently and as a team player
• 30-50% travel within the U.S.

All full time job offers are contingent upon passing a pre-employment drug screening and background check.

* This position will require you to work onsite at our Colchester VT headquarters once state health guidelines determine that this is safe for everyone once again.  Until then, remote work is an option for this position due to the COVID-19 pandemic.

Location: Colchester, VT

VIP is looking for a motivated individual to join our iOS development team to help create and maintain our suite of iOS applications, which complement our industry-leading software platforms. VIP's iOS applications are indispensable tools used by thousands of beverage industry employees everyday. If you have enjoyed a beer, soft drink, wine, or spirit lately there's a good chance one of our iOS applications was used in the journey from the supplier to your glass. 

As an iOS developer at VIP you will develop mission-critical iOS applications for the beverage industry using the latest Apple technologies and frameworks. Our native iOS applications are written in a combination of Swift and Objective-C and are built using the latest iOS SDK. 

Minimum Qualifications

• Bachelor's degree in Computer Science or related technical field
• 3 years of relevant industry experience in software development
• Highly motivated to learn about the industry VIP builds its software around
• Excellent communication and problem solving skills.
• Experience building iOS applications using Swift or Objective-C
• Excellent object-oriented programming skills using one or more multi-paradigm languages including but not limited to: Swift, Objective-C, C/C++, C#, Java, Python
• Experience using Git VCS

Preferred Qualifications

• 5 years of relevant industry experience; preferably in iOS application development using Swift or Objective-C
• Master's degree in Computer Science or related technical field
• Deep technical knowledge of iOS application development and frameworks including UIKit, CoreData, Auto-layout, & CoreLocation
• Proficient in MVC & MVVM application design

All full-time job offers are contingent upon passing a pre-employment drug screening and background check. 

* This position will require you to work onsite at our Colchester VT headquarters once state health guidelines determine that this is safe for everyone once again.  Until then, remote work is an option for this position due to the COVID-19 pandemic.

Location: Colchester, VT

We are seeking a Supplier Account Manager to join our SRS Support Team.  The Supplier Services part of our business is focused on moving data between distributors and suppliers in the beverage industry.  This entry level role is focused on supporting our wine, beer, and spirits suppliers with our sales data collection services and assisting them with our reporting solutions.  SRS AMs work in a team setting but are responsible for their own individual list of accounts.   

Key Responsibilities:   

• Establish a positive, professional and trustworthy relationship with our supplier customers and help them work towards efficient usage of our software
• Help customers better understand the quality and reliability of our data and how it contributes towards their product's success  
• Ensure that any customer concerns are addressed in a timely manner and directed to the appropriate resources
• Prioritize daily, weekly and monthly responsibilities, both to the company and the customer, in an organized manner

Job Requirements: 

• Strong analytical and reasoning skills
• Ability to communicate clearly and effectively 
• Excellent organizational skills
• Strong computer skills and proficiency in Microsoft Excel
• At least one year of customer support experience preferred
• Bachelor's or Associate degree preferred

All full time job offers are contingent upon passing a pre-employment drug screening and background check.

Location: Colchester, VT

Job Description

VIP is looking for a Systems Engineer to assist in the building, maintenance, and troubleshooting of our rapidly expanding infrastructure in Colchester, VT.  This person will be part of a talented team of engineers that demonstrate superb technical competency, delivering mission-critical infrastructure and ensuring the highest levels of availability, performance and security on the VIP systems.  The primary responsibility of this role will be the support of x86 hardware running Windows and Linux (mostly VM based), networking equipment (primarily Cisco), and other supporting applications within our infrastructure.

Responsibilities

• Manage and monitor all installed systems and infrastructure including x86-based servers, applications running on those servers, and the services the infrastructure provides.
• Install, configure, test and maintain operating systems, application software and system management tools
• Proactively ensure the highest levels of systems and infrastructure availability
• Maintain security, backup, and redundancy strategies
• Provide IT-based support to VIP employees
• Write and maintain custom scripts to increase system efficiency and lower the human intervention time on any tasks
• Participate in the design and documentation of information and operational support systems
• Liaise with vendors and other IT personnel for problem resolution
• Additional responsibilities will include the support of reverse proxy servers (ie. HAProxy), web servers (ie. Tomcat), and other applications within our infrastructure. 

Desired Skills

• Enterprise level skills and awareness are vital
• Detailed oriented with an understanding and appreciation for change control 
• Solid scripting skills
• Strong written communication skills with the ability to document accurately and thoroughly
• Must be able to work independently and in a team environment

Requirements

• BS/MS degree in Computer Science, Engineering or a related subject with 3 to 5 years experience.
• A proven working experience in installing, configuring and troubleshooting Linux & Windows based environment
• Solid networking knowledge (OSI network layers, TCP/IP)
• Understanding of Nutanix hyperconverged infrastructure (AOS, AHV, etc) desired
• Experience with virtualization and containerization desired
• Experience with cloud environments such as AWS, Azure, and/or GCP preferred
• Knowledge of general infrastructure concepts such as DNS, DHCP, Active Directory 

All full time job offers are contingent upon passing a pre-employment drug screening and background check.

Location: Colchester, VT

Job Description:

VIP is looking for an Accounting Software Support Specialist.  In this role, you will support customers using the VIP Route Accounting System with their accounting and financial reporting needs.  You will be assisting beverage distributors and soda bottlers across the country with interpreting accounting transactions and analyzing financial reports for accuracy. Through these efforts you will develop strong and lasting relationships with customers by boosting their success with our system.  This is not the typical accounting position. If you are interested in using your accounting skills in a non-traditional way, this could be the job for you!

Requirements:

• A strong understanding of accounting and bookkeeping concepts.
• Must be highly organized and detail oriented.
• Effective communication skills, both written and oral
• Provide effective teaching and training in a resourceful way.
• Self-motivated with the ability to work both independently and a team player.
• Ability to multi-task and handle multiple projects and customers.
• A desire to learn new technologies and provide innovative ideas in the implementation of
  them.
• Knowledge of beverage distribution is a plus!

All full time job offers are contingent upon passing a pre-employment drug screening.

* This position will require you to work onsite at our Colchester VT headquarters once state health guidelines determine that this is safe for everyone once again.  Until then, remote work is an option for this position due to the COVID-19 pandemic.

Location: Colchester, VT

VIP is looking for junior to mid-level Web Application Developers.  The ideal candidate will have a passion for software development and will take great pride in their work.  They must be comfortable working closely with a small team and have the flexibility to work on both well-defined and abstract tasks. We are looking for a high energy, self-starter who loves to create usable applications and is willing to rethink and suggest improvements for current applications.

Proficiency with the following key skills is a plus but not required.  The right person will have the ability and desire to self-educate and learn on the job as needed.

Key Skills:

• Java / Kotlin: Spring, Hibernate
• JavaScript / TypeScript: Angular, ExtJS
• Database interaction: SQL, ORM
• Source Control: Git
• Build Automation: Jenkins, Maven, Nexus

Other Helpful Skills:  

• PHP, CSS, Linux, HTTP Request Lifecycle, UI/UX, OpenID

Requirements:

• 2+ years of software development experience
• Excellent problem-solving and analytical skills
• Excellent organizational skills and attention to detail
• Ability to learn new coding languages and technologies
• Bachelor's Degree preferred, or equivalent combination of education, training, and experience.

All full-time job offers are contingent upon passing a pre-employment drug screening and background check.

* This position will require you to work onsite at our Colchester VT headquarters once state health guidelines determine that this is safe for everyone once again.  Until then, remote work is an option for this position due to the COVID-19 pandemic.

Location: Colchester, VT

VIP is seeking an experienced Technical Writer to develop and maintain documentation and training materials for our expanding product line. Our goal is to help our customers use VIP products to their full potential by providing easy-to-use content. We deliver content in a variety of methods, including online Knowledge Bases, embedded help, job aids, quick references, release notes, short training videos, and eLearning modules.

Our tech writers work closely with product owners and development teams to track and understand product changes. They collaborate with support and implementation teams to write monthly release notes, keep existing content up to date, and develop new content. Writers also assist in developing articles for our newsletter and preparing content for conferences and regional trainings.

The ideal candidate will have:

• An interest in learning the beverage industry encompassing beer, wine, spirits, and soft drinks.
• The ability to dive into the inner logic of software products.
• The aptitude to organize complex configurations and business logic into easy-to-follow content.
• The desire to help guide the strategic plan for knowledge management, both for our customers and employees, in our growing company.
• An interest in mentoring team members new to technical writing.

Qualifications

• 5+ years of experience as a technical writer, preferably in software development.
• Demonstrated ability to organize and write clear, concise documentation for complex systems.
• Impeccable grammar and punctuation.
• Experience and/or education in current information architecture and knowledge management practices.
• Experience with Robohelp, Captivate, and/or Zendesk Guide a plus.

After health and safety regulations regarding COVID-19 deem it safe and appropriate, this position will be on-site at our headquarters in Colchester, Vermont.

All full time job offers are contingent upon passing a pre-employment drug screening and background check.

* This position will require you to work onsite at our Colchester VT headquarters once state health guidelines determine that this is safe for everyone once again. Until then, remote work is an option for this position due to the COVID-19 pandemic.

Location: Colchester, VT

 VIP is seeking a Software Implementation & Support Specialist to join our fast growing Pricing Team.  This group works with our supplier customers to install and support our Price 2.0 application, which allows the supplier to manage and plan pricing and promotions for their distributor partners.  We are looking for an enthusiastic individual who can handle multiple projects at once and be committed to building and maintaining strong relationships with our customers.  The successful candidate will be a fast learner, strong communicator, have excellent technical diagnostic skills, and enjoy a fast-paced environment.  

Responsibilities:

• Implement, train and support customers on the VIP Price 2.0 application
• Manage the implementation of Price 2.0, following a project plan and hitting key milestones for a successful implementation
• Work directly with customers by phone, electronically and in person
• Respond promptly to customer inquiries in a professional manner
• Obtain and evaluate all relevant information to handle and resolve customer inquiries
• Keep detailed records of customer interactions, steps taken towards problem resolution and follow up communication.

Requirements:

• Must be highly organized and detail-oriented 
• Excellent communication skills - verbal & written
• Self-motivation with the ability to work independently and as a team player
• Ability to multitask and handle multiple projects and customers at once
• A desire to learn new technologies and provide innovative ideas for the implementation team
• Strong ability to analyze and solve problems
• Knowledge of the beverage industry is a plus!
   

All full time job offers are contingent upon passing a pre-employment drug screening and background check.

* This position will require you to work onsite at our Colchester VT headquarters once state health guidelines determine that this is safe for everyone once again. Until then, remote work is an option for this position due to the COVID-19 pandemic.