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CUSTOMER SUPPORT

Suppliers

Click here to enter a ticket through the VIP Help Desk.

Distributors / Bottlers

  1. If you have access to the VIP Help Center, click here to enter a ticket*.
  2. If you do not have access to the VIP Help Center, please call (800) 655-2093.
  3. If you are looking for help with SRS reporting, please email srsdm@vtinfo.com.

*Please note that Help Center tickets are only reviewed during Regular and After Hours support hours. If you need immediate assistance outside of these times, please call (800) 655-2093.

Regular and After Hours support hours are:
Monday - Friday          7:00 a.m. - 1:00 a.m. ET
Saturday                        7:00 a.m. - 7:00 p.m. ET
Sunday                           9:00 a.m. - 11:00 p.m. ET

Retailers

Please contact your local distributor or bottler.